Stitch Fix: Product Design
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Business Challenge
Stitch Fix was in the midst of a transformation, reimagining how to engage with clients and bring them a more personalized, more modern, and dynamic experience. They were on the verge of a rebrand and organizational leadership changes.
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The Ask
Designed an onboarding experience for new Stitch Fix customers to be more modern, engaging and relevant. With the goal to help increase sign ups and improve conversion rates.
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Role + Impact
Led a collaborative approach with internal Stitch Fix teams across design, data science, product management, and customer experience.
Managed a team of Elephant product managers, strategists and creatives to design the mobile onboarding experience for all new Stitch Fix customers in less than 3 months, including delivery of a comprehensive design system.
Internal video created to gain Executive Board excitement and buy in on project overall.